Commerzbank online banking down due to technical fault

Customers unable to access accounts following reports of an 'IT failure'

Commerzbank customers have been left without access to the bank's online banking services after a technical error caused the system to go offline. The problem, which was first reported at around 8am this morning, has left customers unable to access their accounts, make payments or view their transactions. A Commerzbank spokesperson said the issue was caused by a "technical fault" and that the bank was working on resolving the problem as quickly as possible. It is understood that the bank is prioritizing restoring access to its online banking service for customers who need to make urgent payments.

Commerzbank customers report problems accessing accounts

Commerzbank customers have taken to social media to report problems accessing their accounts this morning. One customer said: "I've been trying to log in to my Commerzbank account for the past hour, but I keep getting a message saying that the system is down. I need to make a payment today, so this is very frustrating." Another customer said: "I'm also having problems logging in to my account. I've tried calling the bank, but I can't get through. This is really inconvenient." Commerzbank has apologized for the inconvenience caused and said it will provide updates on the situation as soon as they are available.

Commerzbank online banking down: What to do if you're affected

If you're a Commerzbank customer and you're having problems accessing your account, there are a few things you should do. First, check if the problem is affecting other Commerzbank customers by checking sites like DownDetector or Twitter. If the problem seems to be widespread, then you can be sure it's not just you. Next, try logging in to your account again later. The bank may have already resolved the issue by then. If you're still having problems, you can try calling the bank's customer service line or visiting your local branch.